Terms and conditions

Cancellation Policy

The property operates on a 24 hour "Cancellation & No-Show Policy" on all rooms and rates. Failure to notify reception of your non-arrival by 1.00 pm one day before your expected arrival date will incur the first night‘s charge.

Arrival and Departure

Check in Time: 2:00 pm
Our reception closes at 9 pm. If you are going to be checking in later than this time please call our office before 9 pm so arrangements can be made for your key collection.

Check Out Time: 10:00 am (Charges may apply after this time).

Deposit / Payment Policy

To finalise your phone booking, we require a credit card number, and authorisation. This will secure your booking. No monies are deducted from your card, until arrival; or alternatively, other payment options are available upon check-in. We do not accept cheques unless prior arrangements have been made with management. Direct online bookings are 100% pre-paid on booking.

Payment types

American Express (Charges Apply)
Mastercard
Visa
EFTPOS
Cash

No Party Policy

We have a strict "No Party Policy" to ensure all our guests have a pleasant stay with us. The management reserve the right to refuse accommodation at their discretion we also reserve the right to have you removed from the premises with no refunds.

Smoking in rooms

Our motel rooms are all strictly NO SMOKING. If smoking in the rooms is detected we reserve the right to charge a $500 fee for extra cleaning. This includes cleaning, dry cleaning, airing out the room, carpet cleaning and 1 or 2 nights of non-selling the room.

Damage to property

If during your stay you damage furniture, fixtures, fittings, crockery or utensils we reserve the right to charge you for the replacement or repair of these items.

Security of your personal information

Any personal information that we collect about customers including email addresses will be kept in our database. We will take reasonable steps to ensure that the personal information we hold is protected against misuse, disclosure and unauthorised access, including restricting access of personal information only to employees who require it in order to fulfil our obligations to you.

We will not disclose any personal information to third parties outside our company or our direct contractors, without your written authority (except to the individual to whom the personal information relates) unless we are required by law or it is otherwise necessary.

In addition, we will comply with all legislation, principles, industry codes and policies by which we are bound (including without limitation the Privacy act 1988)